- Direct and supervise the overall customer services of the property by analyzing customer needs, developing customer care facilities, and handling customer complaints etc. to ensure customer satisfactory and standards of service

- Direct and supervise and effectively and efficiently the maintenance team of the property to deliver the efficient services to customers including mechanical & electrical, air-con & plumbing, masonry, etc. and ensures the services provided are met to the customer’s needs;

- Supervise and takes proper care on the company properties and equipment by carrying out scheduled maintenance and quality inspection to minimize technical malfunction and maximize its useful life.

- Maintains a safe and secure environment for customers and employees by establishing and enforcing security policies and procedures, supervising security guard forces, and carrying out regular trainings;

- Builds good relationship with governmental authorities to ensure a safe and secure environment both in the property and its surround the premise including theft and burglary, direction of traffic, accessibility to car parks and various entrances, and minimizing the possibility of accidents and traffic chaos.

- Direct and supervise the daily activities of the Housekeeping team including appropriate cleaning of all offices, parking, seating areas, advertising panels, and all public areas in the property;

- Ensures all Housekeeping personnel are familiar with the utilization of cleaning equipment and in-property facilities for the purpose of work efficiency and effectiveness.

- Bachelor Degree in hotel/property management or similar field.

- Minimum 2 years’ experience in related field;- Experience in guest relations, hotel and property management.

- Problem solving and guest complain handling skill;- Service Etiquette and Communication Skill;

- Good in English both speaking and writing;

- Computer Literacy such as Ms. Word, Ms. Excel, etc.

- Team-orientated; good attitude and able to work under pressure;

- Organised approach to work, and demonstrated ability to prioritize and meet deadlines; (works calmly and purposefully while under pressure);