Senior Customer Service

The Fortune Tower ( C7 )
,
HR / Admin
,
Olympia City, Phnom Penh
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Job description

- Ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed

- Ensure customer care service standard of the company is strictly adhered to by every customer service personnel

- Participate in recruiting and training of fresh customer service employees

-Respond to inquiries and queries from customers and provide a thorough and speedy resolve

-Handle complicated and unresolved issues from less experienced personnel

- Deliver appropriate and relevant information, and when not in the position to, refers customer(s) to appropriate department

- Supervise the activities of lesser customer service representatives in the accomplishment of customer care goals

- Develop strategies and plans for customer support

- Ensure satisfaction of customer needs to the best possible way

Job requirements

- A high school diploma or equivalent degree and/or at least 3-5 years of experience in the said field or in any related area

- Familiarity with various practices, concepts, and procedures of the field gives you an added advantage

- High level/degree of creativity

- A good experience in sales activities

- A past experience in similar position or similar organization

- A fair knowledge about the use of computers

- Excellent customer skills

- Effective communication skills

- Effective management skills

- Ability to thrive effectively under pressure

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Contact information

Company Name: Mega Asset Management Co., Ltd.

Address: Canadia Tower at 10th floor, No. 315, Ang Duong Street, (Corner of Monivong Blvd), Phnom Penh Cambodia.

Contact number: 087/078 882 555

Email address: recruitment@mam.com.kh

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